Returns & Exchanges
At Planeta Prezent, we want you to be completely satisfied with your fashion choices, which is why we offer a 30-day window for all returns and exchanges. Items must be in their original condition, unworn and with all tags attached, to qualify for a full refund.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a unique Return Authorization number.
Pack Your Items
Carefully place the unworn garments in their original packaging, ensuring all designer tags and protective seals remain intact to avoid processing delays.
Ship the Package
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location or schedule a home collection.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing